Tenant Handbook

Service Request / Work Order System

Longpoint's goal is to provide outstanding tenant service at all times. This means:

  1. Courteous, timely, efficient, high-quality responses to tenant requests
  2. A follow-up review to confirm that the tenant is satisfied with the response
  3. When there is a charge for the tenant service, clear and accurate invoicing

Each lease contains specific information about services to be provided, including complimentary and chargeable services. If a tenant is unfamiliar with charges for services being requested, the cost of the service will be explained.

Tenant services may be provided by Longpoint Property Group LLC’s staff or by outside contractors hired by Longpoint. Authorized tenant representatives can submit requests for routine maintenance by sending an email to 10waterview@longpoint.com